LLPA FAQs

 

Loveland Living Planet Aquarium views the safety and comfort of its guests, animals, and staff as a top priority. Please note the following policies when visiting our facility. Below you will find a list of frequently asked questions to aid you as you plan your visit.

 

Where should I PARK when I visit the Aquarium? Free parking is available in the lot adjacent to our building. Stalls requiring a state-issued disability placard are located on the east side of the parking lot. The Aquarium entrance is located near the southeast corner of the building.

 

How is the Aquarium accessible via PUBLIC TRANSPORTATION? The Aquarium is easily accessible via UTA. The F514 bus travels from the Draper and South Jordan UTA Frontrunner Stations and stops just west of our facility on Lone Peak Parkway. To plan your trip visit tripplanner.rideuta.com.

 

Is my SERVICE ANIMAL welcome at the Aquarium? Certified service dogs that fulfill a necessary service are welcome at the Aquarium. Personal pets are not permitted at the Aquarium. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and are not allowed. Please be aware of the unique situation of bringing a service animal where live animal collections are held. Some of our animals (like the Clouded leopards) see your animal as a threat or prey, which may cause our animals (or yours) to become agitated. For the safety and well-being of all the animals, the staff who cares for them, and all patrons we ask that you keep the animal a safe distance away from exhibit windows. Service dogs must be in control by their owner at all times and any dog that causes a disruption to facility operations will be asked to leave.

 

Do you offer any DISCOUNTS?  The best discount we offer is to purchase an annual membership. For more information on memberships, click here. We also offer $5 Off Family Night every Monday from 4:00 p.m. to 8:00 p.m. when each admission ticket is $5 off the regular price. We also offer a discount of $2 per ticket for groups of 20 people or more. To purchase group tickets, call 801-355-FISH (3474) ext. 222. We also offer a $2 per ticket discount for Boy Scouts or Girl Scouts in uniform, and a $3 per ticket discount to students, seniors, and military members.

 

Are STROLLERS allowed inside the Aquarium? Children in strollers are welcome at the Aquarium. Please be aware, though, that we do not offer strollers for rent and do not have secure storage for visitors’ strollers.

 

Do you have WHEELCHAIRS available for patrons’ use? We do have a limited number of wheelchairs available for a $5.00 rental fee. They are available at the Information Desk in the main lobby.

 

May I bring my own FOOD AND DRINK into the Aquarium? Outside food or drink is not allowed anywhere inside the Aquarium. We offer a fine selection of refreshments at Café Avalon located in the main lobby and all event catering is offered through Lancer Catering (lancerhospitality.com).

 

Do I have to use the TICKETS I purchased ONLINE the day I purchase them? No, you do not. Tickets are valid for any day up to one year from the date of purchase.

 

What is your WEAPONS policy? Weapons of any kind are not allowed on LLPA property with the exception of on-duty law enforcement.

 

Are there any other ITEMS which are NOT ALLOWED in your facility? The following are not allowed inside the Aquarium:  clothing with offensive or vulgar language, tobacco products and e-cigarettes, illegal drugs, signs, laser pens and pointers, noise-making devices (horns, whistles, etc.), balloons (except for parties in Tuki’s Island Play & Party Center), and any other items deemed to be dangerous or inappropriate by Aquarium management.

 

Can I rent your facility for a PRIVATE EVENT?  We have two event rooms available for private events and offer evening full facility rentals as well. For more information on hosting an event at the Aquarium, please click here.

 

Can I schedule a BIRTHDAY PARTY at the Aquarium?  Yes. Birthday parties are hosted in the party rooms in Tuki’s Island Play and Party Center. Tuki’s Island Play & Party Center is a one-of-a-kind party venue. It’s perfect for birthday parties or other small get-togethers like family reunions, graduations, or anniversaries. For more information regarding booking party, please click here.

 

Does your facility have WIFI ACCESS? Yes, we offer free public WiFi for our patrons. (Network: Aquarium-Guest) No password is required.

 

How do you manage GUEST CONFLICTS? Courteous behavior is expected of all guests. Unruly or unsafe behavior that endangers people or animals, disrupts other guests’ ability to enjoy their visit, or interferes with business operations is not acceptable and can result in them being asked to leave the facility without a refund and/or prosecution to the full extent of the law. Please speak with an Aquarium representative if you need assistance during your visit.

 

Is PHOTOGRAPHY allowed at the Aquarium? Please be sure to capture your experience at the Aquarium on camera and tag us in your Social Media posts! When you are taking photos, we ask that you turn off the flash feature on your camera or camera phone. Also, unauthorized professional photography is not permitted. For questions about obtaining authorization, contact Shelby Dobson with Public Relations at Shelby.D@thelivingplanet.com.

 

How can I ADVERTISE my business at your facility? We have many sponsorship opportunities available at the Aquarium. For more information please contact Heidi Sheridan, Director of Philanthropy at Heidi.S@thelivingplanet.com. Or the Development Office at Development@thelivingplanet.com. Distributing any literature or propaganda, soliciting for signatures, or the selling of any goods and services is not allowed on LLPA property unless previously authorized by facility administration.

 

How can I VOLUNTEER at the Aquarium? Numerous volunteer opportunities are available at LLPA. For more information contact Kelly McCulley at Kelly.M@thelivingplanet.com.

 

What INTERNSHIPS and EMPLOYMENT OPPORTUNITIES are available at the LLPA? We are always looking for people to help with the many things that need to be done to make the Aquarium a wonderful experience. Click here for a list of current employment opportunities. Click here for a list of current internship opportunities.

 

What ANIMAL FEEDINGS can I participate in? Click here for our Daily Activity Schedule, which lists our daily feed times. We also offer Penguin Encounters and Feed the Stingrays (except on Wednesdays) where participants can join in the feeding themselves. For more information about Penguin Encounters and Stingray Feeds, click here.

 

What is a 4D theatre and what movies are currently showing?  LLPA houses one of the only 4D theatres in the state of Utah! A 4D film combines a 3D film with physical effects that occur in the theatre in synchronization with the film. The effects simulated in our theatre include: air, water, seat vibrations, and scents. To see our current movie schedule is click here.

 

What EDUCATIONAL PROGRAMS does the Aquarium offer? LLPA proudly manages several educational programs: Outreach, Field Trips, Teacher Development, Scouting, and Summer Camps. For more information please visit our Education page by clicking here.

 

Do you accept ANIMAL DONATIONS? We usually do not. Because of limited exhibit space and the themes of our exhibits, we carefully plan out what animals we will be able to house. If you would still like to inquire of this possibility, please email pictures and information about the animal to guestrelations@thelivingplanet.com

 

Do you ever give ticket DONATIONS to other worthy causes? Yes, we do! If you are associated with a 501c3 organization and would like to request a donation for fundraising purposes, please click here to fill out a Donation Request Form and e-mail your completed form along with the other mandatory items to donations@thelivingplanet.com.